FOR ANDROID PHONES:
This is probably due to a corrupt schedule database. Try validating the schedules by touching the device menu icon and then selecting [New Schedules]. This should result in the download of a new copy of the schedules.

If it still fails, then  try un-installing and re-installing the app. You will not be charged for the app a second time. If after 3 or 4 attempts it still fails please email  helpme@kayemediapartners.com  stating the problem and the model of your phone.